Certificate Delivery
    1. I need another copy of my certificate. How can I get one?
    2. What certificate delivery options do I have?
    3. How long does it take for my certificate to be delivered?
    4. My certificate is due today. Can I still take your course?
    5. Do you send my certificate directly to the court?

Course Eligibility
    6. I'm not sure if I'm eligible for traffic school. How do I find out?

Course Payment
    7. How do I make my payment?
    8. What credit cards do you accept? Can I use my debit card?

General Information
      9. Do I need any special software to take this course?
    10. What if I fail the final exam?
    11. How long is the final exam?
    12. I forgot my password. How can I find out what it is?
    13. How long will it take me to complete the course?
    14. Is there a time limit to complete this course?

Policies & Procedures
    15. What is the course completion policy?
    16. What is the testing and grading policy?
    17. What is the operation and conduct policy?

Starting the Course
    18. Do I need to save my work?

Technical
    19. Is your website secure?
    20. The pages on your site are not loading. What should I do?


Q: I need another copy of my certificate. How can I get one?

A: If you have lost your certificate or in contains incorrect information, you may contact a customer support representative to request a certificate reprint.

[back to top]

Q: What certificate delivery options do I have?

A: We offer various delivery options. Each state has different requirements. In some cases you will be able to print your certificate from your computer. In other states it is required that your certificate be mailed you to. Your course tuition includes regular mailing of your certificate. For your convenience, we also offer premium delivery services for an additional cost. Overnight Morning delivery costs an additional $24.95 and will be delivered the next business day before 12 PM. Overnight delivery costs an additional $17.95 and will be delivered the next business day before 5 PM. Two-day express delivery costs an additional $9.95 and will be delivered the second business day before 5 PM. If you live in a rural area, delivery delays may occur.

[back to top]

Q: How long does it take for my certificate to be delivered?

A: Our certificates are processed Monday-Friday at 3 PM Pacific Time (5 PM Central Time for Texas users). Users completing after 3 PM will be processed the following business day. We ask you to allow 3-5 business days for delivery. Premium delivery services are available for an additional fee.

[back to top]

Q: My certificate is due today. Can I still take your course?

A: Time allowed for completion of courses and deadlines for submitting certificates of completion vary from court to court. We urge you to contact your court for this information to avoid taking this course and not receiving credit from the court.

[back to top]

Q: Do you send my certificate directly to the court?

A: Each state or court has specific requirements for the processing of certificates. In most cases, we send the certificate directly to the student. You may have the option of having the certificate sent directly to the court on your behalf. However, this can only be done using one of our premium delivery services. We will not send a certificate to the court using regular mail as we have no way of verifying that the court actually received your certificate. Please contact us if you have any additional questions.

[back to top]

Q: I'm not sure if I'm eligible to take this course. How do I find out?

A: States have different regulatory agencies who approve the course. These regulatory agencies have different rules on how often you can take driving education courses and the purpose of the courses can vary from state to state or court to court (insurance reduction, point reduction, etc.). When you register for this course, this site will tell you whether the course is approved in your state or court. However, you should ALWAYS verify with your state or court before completing a driving safety course. Just be sure to take care of it BEFORE your assigned court date or due date.

[back to top]

Q: How do I make my payment?

A: You may make your payment on-line by using a credit card, bank debit card with a Visa/MasterCard logo, or a personal check through our secure server.

[back to top]

Q: What credit cards do you accept? Can I use my debit card?

A: You may submit payment using a credit card, bank debit card with a Visa or Mastercard logo, or a personal check through our secure server. We accept Visa, Mastercard, American Express, and Discover.

[back to top]

Q: Do I need any special software to take this course?

A: You do not need any special software to use our course. All you need is a web browser and a connection to the internet. We support Internet Explorer 4.0 and higher, Netscape Navigator 6.0, AOL 4.0 and higher, and most other browsers. Some courses use the Macromedia Flash plugin and Acrobat Reader. These products are free and can be downloaded and installed at registration or by clicking here. Read our basic requirement list. Read our detailed requirement list.

[back to top]

Q: What if I fail the final exam?

A: Depending on your state or court's regulations, you may have the opportunity to retake the final exam if you fail. The regulatory agency in your state mandates how many attempts you will have to take the final exam.

[back to top]

Q: How long is the final exam?

A: The length of the final exam may vary and is determined by the state and county that issued your violation. The typical final is 25 questions, but could be longer depending on your state's requirements.

[back to top]

Q: I forgot my password. How can find out what it is?

A: Simply contact us and we will be glad to assist you.

[back to top]

Q: How long will it take me to complete the course?

A: Though course lengths vary from state to state, typical courses are usually 4-6 hours in length. You can start and stop the course as much as you would like to.

[back to top]

Q: Is there a time limit to complete this course?

A: You must complete the course within 180 days of registration. Any student who has not successfully completed the course within 180 days will be terminated without notice and will not be eligible for a refund.

[back to top]

Q: What is the course completion policy?


A: You must complete all phases of the approved curriculum in order to receive a certificate of completion. Any time missed must be made up. The school is prohibited from issuing a certificate of completion if the student has not met all the requirements for course completion and a student shall not accept a certificate under such circumstances.

[back to top]

Q: What is the testing and grading policy?


A: Each chapter contains a quiz or quizzes that review important content from that chapter. The number of quizzes and quiz questions varies depending on your course. The quizzes do not affect your final exam score but will provide you with and excellent opportunity to master the course material. You also must take and pass a final exam upon completion of the course.

[back to top]

Q: What is the operation and conduct policy?

A: No credit or completion will be given if the course is completed by anyone other than you or if you are assisted by an outside party. When you enroll in the course you are stating under penalty of perjury that you, and not another person, studied the material in its entirety and completed that chapter quizzes and the final exam. By registering for the course, you understand that is may be a felony to make false statements or to falsify documents submitted by the court.

[back to top]

Q: Do I need to save my work?

A: Your registration and payment information are automatically saved. You must finish each chapter quiz completely in order to receive credit for that chapter. Simply log in using your driver's license and password and we automatically keep track of the course work completed, so the next time you log in, you can pick up where you left off.

[back to top]

Q: Is your website secure?

A: Yes. An encrypted SSL connection requires all information sent between a client and a server to be encrypted by the sending software and decrypted by the receiving software, thus providing a high degree of confidentiality. Confidentiality is important for both parties to any private transaction. In addition, all data sent over an encrypted SSL connection is protected with a mechanism for detecting tampering--that is, for automatically determining whether the data has been altered in transit.

[back to top]

Q: The pages on your site are not loading, what do I do?

A: If the pages for our site are not loading completely, you may want to disconnect your internet connection and log back in. This type of problem is typically caused by your Internet Service Provider or ISP and web traffic. If you continue to experience problems, we recommend disconnecting and returning at a later time to complete the course when internet traffic is not as heavy. If you are still having problems, you may contact us and we will be glad to assist you.

[back to top]

Start Your Course Today! Register Now